Te horoi kore-tohu i roto i tengā whare horoi kakahuka puta te horoi anō, ka piki ake ngā utu, ā, ka puta ake ngā amuamu a ngā kiritaki me te ngaronga o ngā kiritaki. Me arotahi te KPI e pā ana ki te kounga kikounga horoime te ngaronga o te rinena.
Ngā Hua Horoi me te Kino o te Rinena
● Te tere horoi anō
(Taumaha o te Rinena i Horoia Anō ÷ Taumaha Katoa o te Rinena i Tukatukahia) × 100%
Ko te horoinga anō ka puta mai i te korenga o te horoinga, ngā paru toenga, ngā patu huakita kore rānei e pai ana. Me kimi e te tangata ngā take:
te horopeta matū kāore i te tika, te pāmahana horoi kāore i te tika… Kāore rānei ngā kaimahi e whai i ngā tikanga whakahaere paerewa.
● Te Auau o te Kino/Ngaronga
(Te rahinga o te rinena pakaru/ngaro ÷ Te rahinga katoa o te rinena tukatuka) × 100%
Tērā pea ka puta te kino o te rinena i ngā pūwero mīhini kua tawhito, i ngā huringa horoi roa rānei. Ko te ngaronga o te rinena he maha ngā wā ka puta mai i ngā hapa whakahaere i te wā e wehewehe ana me te kawe. He mea nui kia whakaitihia te ngaronga o te rinena mā te tiaki taputapu me te whakataurite i ngā tukanga, me te tapahi i ngā utu utu a te kiritaki me ngā utu whakakapinga rinena.
● Te Reiti Whakatutuki
E ai ki ngā amuamu a ngā kiritaki, pērā i te "whakarōni kore taurite", te "kino o te rinena", te "horoi paru", me tātari e ngā whare horoi kakahu ngā momo ota me ngā kiritaki e tukuna ana, ā, me tere te rapu huarahi hei whakatairanga, hei karo hoki i te whakanui ake i ngā raruraru.
Te Makona me te Pupuri o te Kaihoko
Ko ngā kiritaki te tūāpapa mō te oranga tonutanga o tētahi kamupene. Mā te kore aro ki ngā KPI i roto i te taha kiritaki ka ngaro pea ngā kiritaki me te kore e mōhio ki ngā take. Me aro nui te tangata ki ēnei tohu e whai ake nei.
● Te Auau Pupuri Kiritaki
(Te maha o ngā kiritaki o nāianei i te mutunga o te wā ÷ Te maha o ngā kiritaki o nāianei i te tīmatanga o te wā) × 100%
Ki te heke te auau pupuri i ngā kakahu, me rangahau e ngā whare horoi kakahu mēnā nā ngā take pēnei i te hekenga o te kounga o ngā kakahu, te whakaroa o ngā tuku, te kore whakataetae rānei o ngā utu i puta ai te ngaronga o ngā kiritaki, ā, me whakarerekē i ngā rautaki ratonga i te wā tika.
● Kaute Kaiwhakatairanga Kupenga (NPS) me ngā Arotakenga a te Iwi
Tātaihia te NPS mā roto i ngā rangahau pātai (ōrau o ngā kaiwhakatairanga − ōrau o ngā kaiwhakahē) me te aroturuki i ngā arotake a ngā kiritaki puta noa i ngā tūāpapa OTA, ngā huihuinga ahumahi, me ngā hongere pāpāho pāpori.
Whakarāpopototia, whakatairangatia hoki ngā mahi pai i ahu mai i ngā urupare pai, ā, whakautua, whakatauria hoki ngā urupare kino i te wā tika hei tiaki i te ingoa o te waitohu.
● Te Auau Hurihuri o ngā Kaimahi
Ahakoa te āhua nei kāore e pā ki ngā kiritaki, he hononga tata tonu. Ko te nui o te hurihanga ka arahi ki te ngoikore o te pūkenga mahi me te kore pumau o te ratonga, ka pā kino ki te kounga o te horoi me te wheako o te kiritaki.
Mena he nui te tere o te hurihanga o te kaimahi, me tātari e ngā whare horoi kakahu ngā pūtake: te nui rawa o te mahi, ngā utu o ngā umanga iti, te whakahaere taputapu kore-ergonomic rānei. Me whakapai ake hoki te taiao mahi me ngā tikanga whakatenatena.
Kia matatau ki ngā Pūkenga Kōwhiri KPI
He rerekē ngā momo pakihi me ngā tauine o ngā umanga horoi rinena. He uaua te whakatinana i ngā pūnaha KPI a ētahi atu mā te tāru noa i ngā paerewa. Mā te whai i ēnei pūkenga ka taea te hanga i tētahi otinga KPI e tika ana mō ō hiahia ake.
● Hipanga 1: Ngā Whāinga Pakihi
Tuatahi, whakamāramahia ngā whāinga poto (hei tauira, 3–6 marama) me ngā whāinga roa (1–3 tau) o te hinonga.
- Ngā whāinga poto
Whakaitihia ngā utu wai, hiko, me te hau mā te 10%.
Kia mau ki te auau horoi anō i raro i te 2%.
- Ngā whāinga mō te wā roa
Whakanuia te wāhanga moni whiwhi o ngā ratonga rinena hauora ki te 40%.
He 90% te auau pupuri kiritaki.
- Tīpakohia ngā KPI e hangai ana ki ngā whāinga.
Hei whakaiti i ngā utu mō te wai, te hiko, me te hau, me arotahi te iwi ki te aroturuki i ngā inenga pēnei i te utu mō te wai/hiko/hau mō ia kirokaramu o te rinena me te tere whakamahinga o ngā taputapu (whakaiti i te whakapaunga pūngao mai i te kore mahi).
Hei whakanui ake i te wāhi moni whiwhi o ngā ratonga rinena hauora, me aroturuki te iwi i ngā inenga pēnei i te "tere tipu moni whiwhi ratonga rinena hauora" me te "maha o ngā kiritaki hou i roto i te umanga hauora".
● Hipanga 2: Te Anga SMART
- S (Motuhake)
Me mārama ngā inenga. Kaua e whakamahi i ngā kīanga koretake pēnei i te "whakapai ake i te whai huatanga", engari me whakamahi i ngā kōrero tika: whakapiki ake i te "Ngā Wāhanga Ia Hāora Kaiwhakahaere" mai i te 20 kg ki te 25 kg.
- M (Ine)
Me mārama ngā paearu tauanga mō ngā inenga:
whakamahia te kupu "te reiti amuamu a te kiritaki i raro i te 3%" kaua te kupu "whakaitihia ngā amuamu a te kiritaki" e kore e mārama.
- A (Ka taea te whakatutuki)
Me whai whāinga tūturu. Mena ko te reiti horoi anō o nāianei he 8%, kāore e taea te whakatakoto i tētahi whāinga poto "kia whakaitihia ki te 1%", ā, he ngāwari ki te whakararu i te tīma. Ko tētahi whāinga whaitake ake ko te "whakaitihia ki te 5% i roto i ngā marama e 3".
- R (E tika ana)
Me aro ngā inenga ki ngā whāinga pakihi.
Mena ko te whāinga he whakapai ake i te pai o te mahi a ngā kiritaki, he mea nui ake te aroturuki i te reiti hurihanga o ngā kaimahi i te aroturuki i te reiti whakahekenga uara o ngā taputapu.
- T (Heihere-wā)
Whakatakotoria he rā kati mārama mō ia KPI:
whakaitihia te utu matū mō ia kirokaramu o te rinena mā te 5% i te hauwhā tuawhā o te tau 2025.
● Hipanga 3: Arotakenga me ngā Whakarerekētanga Auau
Ka rerekē haere ngā whāinga pakihi a te kamupene, ngā āhuatanga o te mākete, me ngā whirihoranga taputapu i roto i te wā, nō reira me arotake anō hoki tana pūnaha KPI (hei tauira, i ia toru marama).
- Mena kua tutuki tonu te paerewa i tētahi KPI motuhake mō te wā roa (hei tauira, kua pumau te tere horoi anō i raro i te 1%), ka taea te whakapiki ake i te whāinga (hei tauira, te whakaiti ki te 0.8%), te whakakapi rānei ki tētahi inenga uaua ake.
- Mena kāore e taea te whakatutuki i tētahi KPI (hei tauira, kāore e tutuki te whāinga o te "whakaiti i ngā utu matū" nā te pikinga o ngā utu rauemi mata puta noa i te umanga), me arotake anō te whaihua o te whāinga, me whakarerekē rānei te huarahi whakatinanatanga (hei tauira, te huri ki ngā matū utu-whai hua).
- Ina whānui te kamupene ki ngā wāhanga pakihi hou (hei tauira, te tāpiri i ngā ratonga horoi rinena hauora), me whakauru ngā KPI e rite ana (hei tauira, te reiti tutuki i ngā whakaritenga patu huakita rinena hauora, te kaute makona o ngā kiritaki hauora) hei whakarite i te whanaketanga pai o te pakihi hou.
Whakamutunga
I te wā e huri ana te umanga horoi rinena mai i ngā mahi whānui ki ngā mahi kaha, kāore ngā KPI e noho hei taputapu aroturuki raraunga noa iho. Ko rātou ngā miihini matua e akiaki ana i te whakaiti i ngā utu, te whakapiki i te whai huatanga me te whakarei ake i te whakataetae.
Mō ngā kaiwhakahaere whare horoi kakahu, me whakarērea e rātou te whakaaro tuku iho o te whakanui i te wheako i runga ake i ngā raraunga, ā, me hanga he pūnaha KPI kua whakaritea mō ngā āhuatanga o te moni whiwhi, ngā utu, te tiaki, te kounga me ngā kiritaki. Mā te aroturuki tonu, te tātari me te arotau i ēnei inenga ka āwhina i te huri i ia pūwāhi raraunga hei kaiārahi mō te tipu o te pakihi.
Wā tuku: Hakihea-19-2025